satori - I'm really interested to know how you would have...

satori - I'm really interested to know how you would have handled it all last year. What words would you have used to explain the chair going? What would you have communicated about Rozna ? Most of these comments re the company running away we know - but can you be more specific re how to word things. They've been answering thier email really fast lately - but none of us are using the info@ address - perhaps it never got looked at ?? had a problem ?? once again - slackness on the admin front. Think Tony's done a marvellous job BTW with managing.