something coming from this VeCommerce teams up with Damovo Ireland
Strengthens capabilities to deliver speech solutions in Europe
VeCommerce Limited (ASX:VCM), a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice enabled solutions, has entered into a partnership with Damovo to address the significant opportunity for speech recognition self service solutions in Ireland. The partnership will see the two organisations work together to offer such voice solutions to the Irish market.
"Damovo has a proven reputation around the world for delivering innovative 'end to end' communications solutions, and its growing customer base of leading blue-chip companies within the Irish market reflects that," said Paul Magee, VeCommerce Limited's Managing Director. "Our VeConnect® and VeSecure® applications have had great acceptance and success in other English speaking markets, and I anticipate the same outcomes in Ireland."
John McCabe, Managing Director of Damovo Ireland, said, "The suite of voice enabled self-service solutions VeCommerce has developed for the contact centre market is of great interest to us. The use of such solutions to quickly and accurately identify a caller and transfer them to the most appropriately skilled resource for assistance can save a huge amount of agent time, not to mention reduce the ultimate cost of servicing the customer. Teaming with VeCommerce will help strengthen our professional services capability and allow us to deliver speech recognition solutions quickly and successfully."
VeConnect 'front ends' an entire call centre, working with onsite telephony and computer systems to automatically complete transactions or route calls to the correct resource for assistance. Where customers need to be identified prior to assistance, VeSecure completes the customer identification process by comparing caller information against knowledge already stored in a customer database, or through the use of voice biometric-based methods where the caller's voice is compared to a digitised 'voice print' before transferring the call.
VeCommerce has been a pioneer within the voice recognition industry since 1998. Demonstrating that the market for voice enabled self-service solutions is growing, and that its suite of 'field hardened' application modules and mature application development expertise continues to attract ongoing global interest, VeCommerce was recently chosen as a shortlisted entrant in the 'Contributor to Change' category of the UK Trade & Investment International Business Awards, and now has customers in 5 countries around the world.
justjazz
VCM Price at posting:
0.0¢ Sentiment: None Disclosure: Not Held