Website down, page-5

Totally unacceptable, we can’t be having this sort of unreliability during volatile market conditions. Open orders have executed, new orders couldn’t be placed, all while customers were locked out of the site before market open and immediately after market open, a critical trading window.

This is how you lose business if you’re an online broker. Selfwealth is lagging behind now - even Stake emailed me a fortnight ago to assure me cash deposited in my US trading account with them was secure amid the volatility on Wall Street and after multiple data security breaches in other sectors affecting Australian consumers recently. These guys need to step up their game if they hope to retain the confidence and trust of customers. We should all have received emails by now explaining what has occurred this morning - some customers will have sustained substantial losses already by being unable to access their trading accounts or complete international cash transfer requests prior to cutoff.