what is possible when your customers like you

*****Vodafone triples profits to $14b*****

British mobile phone giant Vodafone has announced that group net profits almost trebled to 8.645 billion pounds ($14.284 billion) in the 12 months to March 31. The sharp jump in earnings, which compared with profit after tax of 3.078 billion pounds in 2008/09, came as Vodafone cut costs and increased sales of its broadband internet services.

Here is the link to the story on ABC:
http://www.abc.net.au/news/stories/2010/05/18/2903006.htm?section=justin
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In my mind there is almost no limit to what could be achieved by Telstra if they gave the customer what they want and need. In order to do this, they have to listen to them.

The great thing about Telstra's position is that it is all up-side from here. They have sunk so low in the customer listening department that even a drover's dog could improve on their performance.

So if the new CEO kicked a bit of arse and got someone in to coach middle management how to be nice, perhaps it just might be possible to double the SP before Xmas.

Now wouldn't that put a smile on everyone's face?