Complaints are accumulative at the ASX ,, you are correct that a...

Complaints are accumulative at the ASX ,, you are correct that a single complaint is usually placed in a folder but I can assure you if 20 SH from BIT all complained you would see a letter sent to the Directors for clarification ,, if they don't respond in a timely manner and satisfy the ASX regulatory Requirements they will be warned first ,, then suspended and a mark goes down against the Directors,,,

Now in time if BIT was found out to be "less than Honest and Transparent" the that file of complaints acts like a benchmark..

I would encourage in the first instance to contact the company by writing to the CEO with a request for a reply that clearly states you require an answer in 20 working days or you will make a complaint against them as Director of XYZ . I think its listing rules 3.1 and 3.1B? Communication Disclosure...

Best of Luck NZT