what would colin say now, page-3

I don’t know if the Whirpool forums necessarily show that PEO support is under a massive strain. Yes there are a few loud whingers but a relatively small but vocal group of people loudly complaining about PEO’s broadband internet sevice, an area of PEO that will never contribute much to profits because of very thin margins, may simply not be of much concern to PEO.

It sometimes appears to me that the whinging is orchestrated (by perhaps a few former employees?) but even if this isn’t the case Broadband internet is not an area that will ever be very profitable for PEO and the supposed lack of support staff may be a sign that PEO is now trying to make a profit by keeping labour costs to a minimum or that it is concentrating on signing up business customers where 1 large business account can provide more revenue than thousands of broadband customers.

A few broadband customers seem to have nothing better to do than constantly whine and expect PEO to bend over backwards to please them. PEO may be ignoring them because it recognises that it would be better off without them and by not kowtowing to the complainers they may do PEO a favour and go elsewhere.

If PEO hired say 5 more support staff at $50,000 a year so that the relatively small group of loud whingers would stop complaining, aside from the fact that they still probably wouldn’t stop whinging, the extra $200,000 a year in labour costs would probably require an extra 10,000 customers to pay for them. It may in fact be far better business to let the whingers go elsewhere than spend this sort of money to shut them up.