where did qantas go wrong? , page-4

The burbs summed it up when he said " staff attitude "

I did a package trip and it was an insult 20 years ago. Reply even worse. Have done the same thing. Avoided them ever since. However about a year ago I used them to go to Thailand and staff service appalling. Travelled three time since on Thai Airlines and can not complain.

Anyone accusing Unions has no idea of the facts. They have gone out of their way to assist QAN but Joyce has degraded and insulted them.

QAN should also remember If you continue to sack Australian staff that will result in a compounding effect. ie, more and more Aussies refusing to travel with QAN. Not only families but fed up Aussies pissed off that work is being sent overseas and maintenance is below par.

The biggest problem with flying is waiting around airports doing nothing. The sooner that issue is resolved the company that fixes that will see an explosion in patronage. Unfortunately all companies are guilty of that.

When you sack staff to reduce costs and increase Management and Directors fees to unbelieveable levels that we can not afford is a further insult and cause for us to be unprofitable. QAN have sacked a lot of dedicated and competent staff who have the skills to turn around this company as they worked on the ground and not in an office.

Cabbie is correct QAN did rely on GOV`T contracts etc. There was not as much competition either.

Job Security : Joyce refuses to give job security in any contract attempted by union. If that do`s not effect staff moral and service what would. In todays climate that is the most important factor for any employee. Most other major airlines offer that.