I tried to as well. No response..
Thankfully for me, I found my docs as home, so I signed and sent them off... yay!
Anyway, I would be emailing or calling computer share. They were the guys who sent out the form, so if you spoke to someone there who knew their stuff, they should sort you out.
TBH I would be calling if I was you. Its what my wife recommends, as it was what she used to do when she worked in corporate actions (a job in which her role was to fill out these forms for institutional and HNW clients)
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