Benson,
https://www.telstra.com.au/business-enterprise/news-research/articles/conversational-ai-what-is-it-how-are-we-using-it
Perhaps ChatGPT is the most advance conversational AI. This will reduce Telstra’s call centres’ staff costs.
From this article, I guess Telstra is at advance stage of deploying conversational AI.
Good for investors of Telstra. Increase in revenue from new pricing and reduction in costs due to new technology.
Benson,...
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