They have MY $20.And when I cancelled their NBN plan after one...

They have MY $20.

And when I cancelled their NBN plan after one month because I could not watch youtube (too many dropouts) (which was not an NBN plan I found out, even though NBN is in my building)... they kept my $200 install cost.

I complained to ombudsman.... I have a 'case number' but ombudsman never contacted me (we are talking 1 year later).  Then when I told TPG I want to hear the call recording of the what 'I bought' to prove they said I was buying NBN (and they did not supply that).  Well, they said THEY could hear I was buying a TPG cable but sadly the voice quality of the recording was so bad, they could not let ME hear it.

So, my building has NBN.  TPG gave me a flyer inviting me to sign up (for the NBN).  When I signed up I got 'NOT NBN'.  It did not work.  They say they cannot give me any money back.  Ombudsman did nothing.

(but I have TPG at work.....  great company for small business....  crap company for consumer).  This is just my experience.  But I tell all asunder.....  go TELSTRA ALWAYS.  Pay a bit more for quality.