"A few years ago a hardware manager (while serving me) made me look silly as he laughed and spoke loudly to his employees that customers in general --- "don't know what they want , and will waste your time." (referring to me) .... so I broke his nose."
I would rebutt that. From experience I find that 99.99% of the time if it's not on the shelf, don't bother asking. Most staff are clueless and wouldn't know the meaning of customer service, let alone, how to practice it.
Also, some retailers push you away. A particular brand that rhymes with our "We'll beat it by 10%," buddy, makes excellent garden products that are way cheaper that it's competitors, like Glyphosate 360. The line has been deleted and a new, more expensive brand has appeared. Surprise, surprise...the new brand is made by the same maker. For all I care that maker can go belly up. I'm done supporting companies who don't support their customers.
I'm passionate about paying a fair price for a fair product. Cover your costs, make a profit, keep your shareholders etc happy, but don't forget to keep me happy, or I won't return.
