Worry about the banks moving into the digital age. 20% of the...

Worry about the banks moving into the digital age. 20% of the population are computer illiterate. Something to be said for good old fashioned face to face customer service. And not the Vietnamese call centre type when the phone operator speaks limited Australian. I mean face to face, in person, down at the local branch. This type of cost cutting puts new customer numbers at risk and also profits. If I was in charge I’d be the only bank not to go digital as a tactical play. And advertise this as a selling point. I mean, how many people will put the whole experience into the to hard basket and continue paying rent instead. Not to mention I’ve been reading up on the current Centrelink robo-debt controversy, not a good look for current technology capabilities. If you were applying to borrow 20x your yearly salary, would you be comfortable with a computer chip deciding on the term, conditions and outcome? Not me!