I fly with them a lot. Heres a couple of the multitude of ways that they make it clear that customers are an irritant to their life are;
1) When a plane arrives at an airbridge there is an inordinate wait. I suppose we have to wait until some ground crew notice a plane has pulled up and go get the keys to the airbridge to drive it. Couldn't the plane sound its horn to wake up the groundcrew?
2) The sound and video systems often doesn't work. When it does it has an ecclectic choice of drivel. There is a music channel with some old fellow with a lisp talking about rock groups, but little music to interrupt him. There is a channel with the most longwinded inane romance stuff dedicated to one person but played to everyone else for a month.
3)The symbolic throwing of baggage onto conveyors into planes.
etc
Wish they had some competition.
Bacci
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