Originally posted by alonso:
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Just finished a marathon series of calls with Telstra...about 2 hours. It involved the migration of an old landline from 3G to 4G, mainly for the convenience of my wife who has certain disabilities.
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Sorry to hear about your wife's disability, good on you for taking care of her. As for Telstra, they're are business, and profit maximisation is the reason they exist. Outsourcing all the call centre staff to India will annoy some native English speakers, but the money saved from not hiring Australian workers is worth it.
