Yesterday this was in the top three of 'AFR Weekend' most read articles on its website; today it's dropped to number six, but still being read by thousands of businessmen:My $20,000 trip into Qantas hell
My dire experience with Qantas is just anecdotal, but this story is of such mind-boggling incompetence, you will recalibrate all perceptions of what bad customer service really looks like.
Will QAN survive?, page-5552
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