It is really simple for Qantas.
- Focus on customer service, they need to improve the experience of travellers at every step of the process including inflight
- Stop all activism. Activism may appeal to some, but alienates others. People upset with a company values don't spend money with them
- Look at ways of building trust with staff, I have flown many times, although I fly Virgin much more than Qantas now and staff don't seem happy and some of the statements they make show they are unhappy
- Work on reliability, ensure customers get what they want based on expectations that Qantas set at time of booking
- Be transparent as clearly shareholders are not happy. Part of that unhappiness is based on lack of transparency.
It is really simple for Qantas.Focus on customer service, they...
-
- There are more pages in this discussion • 174 more messages in this thread...
You’re viewing a single post only. To view the entire thread just sign in or Join Now (FREE)
Add QAN (ASX) to my watchlist
 (20min delay)
|
|||||
|
Last
$6.15 |
Change
0.060(0.99%) |
Mkt cap ! $10.02B | |||
| Open | High | Low | Value | Volume |
| $6.10 | $6.17 | $6.06 | $26.18M | 4.269M |
Buyers (Bids)
| No. | Vol. | Price($) |
|---|---|---|
| 2 | 33464 | $6.14 |
Sellers (Offers)
| Price($) | Vol. | No. |
|---|---|---|
| $6.15 | 10899 | 3 |
View Market Depth
| Last trade - 16.10pm 19/06/2024 (20 minute delay) ? |
| QAN (ASX) Chart |