QAN 3.29% $6.27 qantas airways limited

Yes, a shocking misuse of the English language. A chillingly...

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    Yes, a shocking misuse of the English language. A chillingly harsh word that is far from the most appropriate term for the relationship.

    The rule is 'if there's a more appropriate term, use it.'

    You and I are 'customers' (although 'shoppers' is better) of WOW but given QAN, REX, Virgin Australia and Bonza are public transport where we buy a ticket for travel on a particular flight (well, that's what we thought we did until QAN launched its ludicrous 'ghost flights' defence), we indeed are 'passengers'.

    'Customers' has a remote, uncaring feel to it, implying we are being treated like cattle.
 
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