oscarone,
There is a very interesting article on this subject in todays Australian newspaper, written by John Durie ..
From this you can see the importance Thodey is placing on CS and the measures he is taking to improve Telstra's performance in this area.. Given the size of the job at hand, it will take time, but he will get it done..
oscarone,There is a very interesting article on this subject in...
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