I had a similar issue my free allocation was in my account but the ones I had paid for were not
If you do not have an automic account I would create one and then call them
in my case it was a mismatch of numbers but if you call them and explain your situation too them they should be able to point you in the right direction.
check any emails and paperwork you might have just too cross reference your hin numbers etc etc
I had a similar issue my free allocation was in my account but...
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